Shipping Policy:
Erie Drive ships most orders from our space near Boston, MA. Orders under $99.00 that are being shipped to the 48 contiguous United States will be shipped for a flat rate of $7.95 unless otherwise noted. Additional rates apply for shipping to Alaska, Hawaii, US Territories and for certain overweight items. See the product's description for details.
In most cases, ground shipping deliveries are made within 3-5 business days. For example, shipping to San Francisco, California by Ground typically takes 5 business days, Boulder, CO typically takes 4 business days, and Miami, FL takes 3 business days.
In most cases, your order will be processed on the day it was placed and will be shipped using the most efficient of several shipping methods to ensure that you receive your order in a timely fashion. You may also select expedited shipping options to receive your order sooner. Please note that due to warehouse locations, it may take 3-5 business days for some orders to ship. If your order will ship after a 5 business day period, we will notify you to when the order has an expected date to ship.
Please let us know if you have any questions about your order. We can be reached toll-free Mon-Fri from 10 AM - 5 PM ET at 855-374-3371 or via email at customerservice@eriedrive.com.
We hope that you love what you selected from Erie Drive as much as we loved finding it for you, but we also know that sometimes things change! We hope to make returns and exchanges as easy as possible.
Need to contact us? Don't hesitate to let us know your questions or concerns! Send us an email: customerservice@eriedrive.com, or call us toll-free at (855) 374-3371. Our office is open for phone calls from 9 AM to 5 PM ET every MONDAY to FRIDAY (excluding holidays). We check email on a more frequent basis, including holidays. If your question is about a recent order, please have your order number ready and include it with any correspondence.
Please note that we currently ship only to the United States, US Territories, and APO and FPO addresses.
We now accept international payments through PayPal and Google Checkout if you are purchasing from outside of the US. However, we can still only ship to the locations noted above.
If you have recently moved, your credit card address may still be linked to your old address! If you are experiencing difficulties checking out and you have recently changed your address, please try using your former address in the 'Billing Address' field at checkout.
Returns:
All returned items must be returned unused and in their original condition. Simply send your items back to us along with an enclosed packing slip and we will refund 100% of your purchase price, less shipping, within 30 days of purchase. If you did not receive a packing slip for any reason, please contact us immediately. Send us an email: customerservice@eriedrive.com, or call us toll-free at (855) 374-3371.
Exchanges:
If you'd like to exchange an item, we'll be happy to do that as well! Just let us know if you would like a replacement, and we'll send it to you upon receipt of the original item, within 30 days of purchase. Send us an email: customerservice@eriedrive.com, or call us toll-free at (855) 374-3371.
Rare Finds and Custom-Made Items:
All items in our Rare Finds category and items that are noted as 'Custom-Made' have been crafted individually and are available to you on a first come, first-served basis. As they truly are one-of-a-kind, we cannot offer refunds for items in this category. We will cover reasonable losses due to damage during the shipping process. We are happy to answer any questions about these items! Please send us an email any time for further details.
Free Shipping on Orders over $99.00 (non-holiday) to the 48 Contiguous United States:
We use both United Parcel Service (UPS) and the U.S. Postal Service (USPS) to ship within the 48 contiguous United States. All orders under $99.00 will be shipped for $7.95 unless otherwise noted.
Alaska, Hawaii, Guam and Puerto Rico, US Virgin Islands, other US Territories and APO and FPO Addresses:
All orders will be shipped via the U.S. Postal Service (USPS). Please allow up to 7 to 10 business days for delivery. Shipping rates are offered at checkout.
International Shipping:
Unfortunately we do not offer international (Non-U.S.) shipping at this time. Please note that we currently ship to the United States, Puerto Rico, Guam, and APO and FPO addresses only. We now accept international payments through PayPal and Google Checkout if you are purchasing from outside of the US. However, we can still only ship to the locations noted above.
Returns:
All returned items must be returned unused and in their original condition. Simply send your items back to us along with an enclosed packing slip and we will refund 100% of your purchase price, less shipping, within 30 days of purchase. If you did not receive a packing slip for any reason, please contact us immediately. Send us an email: customerservice@eriedrive.com, or call us toll-free at (855) 374-3371.
Exchanges:
If you'd like to exchange an item, we'll be happy to do that as well! Just let us know if you would like a replacement, and we'll send it to you upon receipt of the original item, within 30 days of purchase. Send us an email: customerservice@eriedrive.com, or call us toll-free at (855) 374-3371.
Rare Finds and Custom-Made Items:
All items in our Rare Finds category and items that are noted as 'Custom-Made' have been crafted individually and are available to you on a first come, first-served basis. As they truly are one-of-a-kind, we cannot offer refunds for items in this category. We will cover reasonable losses due to damage during the shipping process. We are happy to answer any questions about these items! Please send us an email any time for further details.
Free Shipping on Orders over $99.00 (non-holiday) to the 48 Contiguous United States:
We use both United Parcel Service (UPS) and the U.S. Postal Service (USPS) to ship within the 48 contiguous United States. All orders under $99.00 will be shipped for $7.95 unless otherwise noted.
Alaska, Hawaii, Guam and Puerto Rico, US Virgin Islands, other US Territories and APO and FPO Addresses:
All orders will be shipped via the U.S. Postal Service (USPS). Please allow up to 7 to 10 business days for delivery. Shipping rates are offered at checkout.
International Shipping:
Unfortunately we do not offer international (Non-U.S.) shipping at this time. Please note that we currently ship to the United States, Puerto Rico, Guam, and APO and FPO addresses only. We now accept international payments through PayPal and Google Checkout if you are purchasing from outside of the US. However, we can still only ship to the locations noted above.
